Patient Outreach Supervisor

📋 Description

• Lead a Patient Outreach team of Coordinators and Onboarding Specialists
• Partner with hospital sites and regional operations teams
• Coach on calls, documentation, and workflow improvements
• Ensure compliant, compassionate patient communications
• Oversee daily personnel, training, and escalations
• Collaborate with clinical integration and liaison teams

🎯 Requirements

• 5+ years in customer support, client services, or sales
• Strong leadership, organization, and interpersonal skills
• Proficient in Microsoft Office; comfortable with databases
• Experience with DialPad, EMR systems, and RX software
• Detail-oriented with high integrity and discretion
• Ability to manage audits, workflows, and performance

🎁 Benefits

• Aligns with Shields Health Solutions policies
• Includes equal opportunity and privacy protections