Specialist, Patient Access

📋 Description

• Investigate patient’s insurance coverage when applicable by conducting payer calls, utilizing
• Review financial documents for completion to assist with assessing for program eligibility
• Provide subject matter expertise on medical and prescription insurance coverage, medication prior
• Apply AbbVie Patient Assistance Program standards to each case to render the appropriate decision
• Conduct the outreach process to obtain missing information that is required to complete an
• Ensure all patient cases are documented in the CRM in accordance with all business rules and

🎯 Requirements

• High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
• A minimum of 1-3 years’ experience within a call center; healthcare provider, PBM, Specialty
• Knowledge of online benefit verification systems or similar experience strongly required
• High quality customer service skills
• Strong attention to detail and with the ability to multi-task required; strong analytical skills
• Ability to express ideas clearly in both written and oral communications

🎁 Benefits

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick)
• This job is eligible to participate in our short-term incentive programs.