Client Care Advisor

📋 Description

• Lead consultative, in-person client consultations to guide families in care decisions
• Coordinate care setup and onboarding to ensure a smooth start
• Maintain ongoing client engagement, reassess needs, and adjust care plans
• Partner with scheduling, operations, and Care Pros to deliver high-quality service
• Document activities and track performance using CRM and other tools
• Support referral growth and local market reputation as needed

🎯 Requirements

• 1+ year in a consultative, client-facing role (healthcare, senior care, social work, or related)
• Ability to guide clients through decisions and drive measurable outcomes (conversion/retention)
• Strong relationship management skills and adaptability to evolving needs
• Experience owning measurable client outcomes (conversion, retention, service adoption)
• Experience leading structured conversations (discovery, needs assessment, recommendations)
• Comfort partnering cross-functionally and using CRM and MS Office; Salesforce or similar experience

🎁 Benefits

• Role includes significant field time; evenings/weekends as needed
• Join a mission-driven team focused on improving care for older adults
• Opportunities for impact, growth, and collaboration within Honor and its network