Bilingual Customer Experience Specialist

📋 Description

• Support consumers, shoppers, retailers, and advertisers across multiple channels (phone, chat
• Handle flexible shifts including evenings, weekends, and holidays to ensure 24/7 coverage.
• Navigate workflows using tools and knowledge bases to resolve order and account issues.
• Escalate complex issues to appropriate teams with clear documentation.
• Investigate issues by reviewing account history and interactions to ensure fair outcomes.
• Create internal transfer tickets and document cases for downstream teams.

🎯 Requirements

• High school diploma or equivalent; some college/training a plus.
• 1+ year in a customer-facing role with strong service.
• Fluency in Spanish, spoken and written.
• Comfort handling live contacts in a fast-paced, metrics-driven environment.
• Strong written/verbal communication; ability to document cases and transfers.
• Problem-solving mindset with policy awareness and judgment.

🎁 Benefits

• Remote work options with Flex First policy; learn more via our site.
• Competitive compensation and location-based base pay ranges.
• Benefits information and perks accessible on Instacart Careers site.