Customer Success Representative (Inbound)

📋 Description

• Own communication in the Customer Success inbound queue (email/slack/Jira), primary contact for
• Leverage AI-powered tools to boost productivity and synthesize customer context
• Triager incoming requests to distinguish support issues, adoption blockers, and opportunities
• Identify at‑risk customers and escalate to prevent churn
• Guide customers to self-service resources (Community, Knowledge Base, Toolkits)
• Use internal AI agents and Knowledge Base tools to draft accurate, empathetic responses

🎯 Requirements

• College degree (Bachelor or equivalent)
• AI & Tech Savvy: use AI/automation to streamline workflows
• Exceptional written and verbal communication with empathy and clarity
• Ability to set expectations and manage issues under time pressure
• Strong problem-solving skills to triage complex situations
• Multitask and prioritize in a changing environment

🎁 Benefits

• Competitive compensation with ownership program
• Flexible remote/hybrid/in-office collaboration by location
• Generous time off including local holidays and year-end downtime
• Wellness programs and mental health support
• Learning and development resources including tuition reimbursement
• Tools and programs to help you do your best work