Customer Success Manager
mongoDBKuala LumpurFull TimeCustomer Support
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
automationcustomer successonboardingailifecycle managementdata driven
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Job Description
📋 Description
- Lead onboarding, drive adoption & value realization for MongoDB customers.
- Advise customers via scalable engagement & health signals.
- Coordinate with Sales, Product, Services & Support for outcomes.
- Maintain single source of truth for customer insights & territory data.
- Leverage AI-driven tools to streamline workflows & success metrics.
- Collaborate to expand customer impact and renewals at scale.
🎯 Requirements
- 5-7+ years in technical customer-facing roles (CS, Solutions, Services, TAM).
- 3+ years accountable for health & revenue across portfolios.
- Strong verbal/written communication; able to influence outcomes.
- Bachelor’s in CS, STEM or equivalent technical experience.
🎁 Benefits
- Hybrid working model; based in Kuala Lumpur.
- Global team, growth opportunities, inclusive culture.
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