Client Services Officer

📋 Description

• Primary contact for clients in Perth, guiding them through testing processes.
• Coordinate reports preparation, finalisation, and distribution.
• Generate invoices and assist with account and payment queries.
• Communicate technical information from lab specialists to clients.
• Support high-quality client service and maintain relationships.
• Ensure reporting processes comply with quality standards and accreditation.

🎯 Requirements

• Experience in customer service, client services, administration, or coordination.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational abilities.
• Ability to manage multiple priorities and deadlines.
• Proficient with business systems and Microsoft Office.
• Ability to work independently and in a team; lab/technical environment experience desirable.

🎁 Benefits

• Flexible work options
• Sustainability and culture emphasis
• Paid parental leave
• Paid volunteering/blood donation days
• Health & wellbeing offers
• Learning and development opportunities