Senior Customer Success Manager

📋 Description

• Own strategic account planning for a portfolio of complex enterprise customers, developing and
• Build trusted-advisor relationships with Director-, VP-, and C-level stakeholders by understanding
• Manage renewal lifecycle end to end, including forecasting, health scores, usage trends, risk
• Analyze customer satisfaction data, KPIs, adoption metrics, and account health indicators to
• Identify expansion opportunities by uncovering underutilized capabilities and increasing product
• Serve as primary escalation point for at-risk or highly complex accounts, coordinating resources

🎯 Requirements

• 5–10+ years in Customer Success, SaaS, Technical Account Management, or equivalent, with enterprise
• Strong technical aptitude, including knowledge of networking concepts, Wi-Fi infrastructure, or IT
• Track record in retention, relationship development, product adoption, and account growth within
• Strong business and financial acumen, linking product usage to outcomes, revenue, and ROI.
• Executive-level communication and experience leading QBRs with Director-, VP-, and C-suite
• Ownership of renewal forecasting, health scoring, churn prevention, and risk management.

🎁 Benefits

• Base salary of $130,000 USD.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan.
• Flexible Balanced Time Off with no fixed vacation days.
• 11 paid company holidays.
• Company-wide year-end break.