Content Processing Specialist (Content Moderation & Engagement)
BrickBrandsRemotely
customer servicecrmenglishsocial mediaportuguesemoderationsproutsprinklr
Job Description
📋 Description
- Moderate reviews and comments to ensure brand guidelines are met.
- Analyze feedback to decide on moderation or escalation.
- Engage with customers across platforms using appropriate brand tone.
- Respond to potential customers via public and private channels.
- Identify trends in customer communications and share insights.
- Maintain safe app communities aligned with brand values.
🎯 Requirements
- A High School Diploma or equivalent
- A personal PC/laptop with a webcam
- Stable home internet
- 2+ years in moderation, CX support, or digital service
- Fluent in English & Portuguese (written & oral)
- Strong verbal/written communication and social media knowledge
🎁 Benefits
- 100% Remote position
- Continuous learning and career growth
- Competitive compensation based on location
- Work with global brands
- Diverse and global team environment
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