Executive & Social Media Escalations Expert

📋 Description

• Manage and resolve high-visibility executive level complaints with urgency and professionalism.
• Oversee internal and external escalation timelines and coordinate with parties for resolution.
• Conduct workflow reviews and provide leadership with feedback to improve processes and operations.
• Draft executive-level communications, including summaries and root-cause analyses with action plans.
• Strengthen feedback loops and track member/provider trends across channels.
• Guide Service Operations across multiple communication channels and ensure regulatory compliance.

🎯 Requirements

• 2+ years in a production-based environment.
• 2+ years quantitative/analytical problem-solving experience.
• High school diploma or GED.
• 2+ years drafting communications for executive audiences with appropriate tone.

🎁 Benefits

• Competitive pay with eligibility for bonuses.
• Unlimited vacation program and full benefits.
• Remote work with occasional travel for team meetings and events.