Content Moderator (Content Processing Specialist & Engagement)
BrickBrandsRio De JaneiroFull TimeCustomer Support
Remotely
customer servicecrmenglishsocial mediacontent moderationbrand voiceportuguesemoderation
Job Description
📋 Description
- Moderate reviews and comments for client apps to ensure brand policies.
- Respond to customer feedback with empathy and brand tone.
- Monitor and engage across platforms, identifying trends and issues.
- Communicate with managers and teams to resolve questions and updates.
- Handle high volumes of comments and reviews, including negative feedback.
🎯 Requirements
- A High School Diploma or equivalent
- Personal PC/laptop with webcam
- Stable home internet and environment
- 2+ years in moderation, CX, or digital support
- Fluent in English & Portuguese (written & spoken)
- Strong communication skills and social media knowledge
🎁 Benefits
- 100% Remote position
- Learning opportunities and career growth
- Competitive compensation by location
- Work with global brands in a diverse team
Back to all jobs
