Specialist - Customer Success (EX - ASEAN)

📋 Description

• Proactively engage customers to drive product adoption and retention
• Act as trusted advisor to Mid-Market and Enterprise clients
• Prevent churn and drive expansion by optimizing workflows
• Standardize best practices to improve the customer journey
• Conduct QBRs/MBRs/EBRs and coordinate with internal teams

🎯 Requirements

• Communication: exceptional written and verbal skills
• Consultative mindset and strategic advisory capabilities
• Ownership: self-starter who can manage ongoing success for clients
• Reporting: track and share client health status regularly

🎁 Benefits

• Inclusive culture and equal opportunity commitment
• Freshworks vision with real impact opportunities