Senior Customer Success Engineer

📋 Description

• Provide expert‑level technical support to enterprise customers across Japan via phone, web, email
• Provide local-language support in Japanese, ensuring customers can interact in their preferred
• Handle all levels of technical support cases — from basic configuration questions to complex issues
• Listen to customer concerns, use structured troubleshooting and problem analysis techniques to
• Independently diagnose and resolve problems across Rubrik Security Cloud and supported environments
• Perform cluster health checks, monitor the health and performance of customer environments, and

🎯 Requirements

• 9+ years in enterprise technical support, DevOps, or similar customer‑facing technical roles
• Strong hands‑on expertise with:
• VMware vCenter & ESXi
• Linux administration
• Networking fundamentals
• Cloud platforms such as AWS, Azure, and/or Google Cloud Platform
• Backup and recovery concepts and enterprise storage

• Experience troubleshooting and supporting workloads such as databases, virtual and physical
• Hands‑on experience with cloud deployments and managing applications running on cloud platforms.
• Strong problem‑solving, troubleshooting, and analytical skills, with the ability to lead complex
• Native or near‑native Japanese (business‑level) and business‑level English, with the ability to
• Excellent written and verbal communication skills and strong interpersonal skills.
• Self‑driven, proactive, hardworking team player with a commitment to customer success.
• Willingness to learn and adapt to the entire technology stack.
• Comfort with filing bugs, documenting problem scenarios, and working closely with Engineering to
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

🎁 Benefits

• Join a global team focused on securing and accelerating the world’s AI transformation.
• Remote work options within Japan and flexible collaboration with international teams.
• Inclusive culture with commitment to equal opportunity and growth.