Customer Success Manager

📋 Description

• Strategic, relationship-driven role focused on customer engagement and revenue growth.
• Manage a portfolio of local and newly acquired high-value customers with cross-functional
• Conduct face-to-face and virtual reviews and onboarding for global customers.
• Build relationships with Sales, Operations, and Marketing to drive outcomes.
• Use data and insights to craft quarterly engagement plans and drive measurable results.

🎯 Requirements

• Proven experience managing local and global customer relationships in a consultative environment.
• Strong stakeholder management and communication skills to influence behaviours.
• Advanced Excel (pivot tables, XLOOKUP, VLOOKUP) and MS Office proficiency.
• Customer-obsessed mindset with resilience and proactivity.
• Experience with CRM tools (Salesforce preferred) and data visualization (Tableau an advantage).