Job Description
Bilingual Dental Biller + Claims Front Desk Support (English/Spanish)
Salary: $6.00–$7.00 USD per hour (depending on experience)
Employment Type: Full-Time (40+ hours/week)
Schedule: Monday to Friday | 9:30 AM – 6:30 PM Pacific Time (PST) with a 1-hour unpaid break
About the Role
Our client is seeking an experienced Bilingual Dental Biller + Claims Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices.
This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities.
Key Responsibilities
Dental & Orthodontic Billing (Primary Responsibility)
Primary requirement: General dental insurance claim submission and billing experience (not strictly ortho/oral surgery—those are extensions)
- Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time.
- Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement.
- Review unpaid, denied, or rejected claims and take appropriate corrective action.
- Prepare and submit appeals for denied claims.
- Monitor claim status and follow up with insurance companies until resolution.
- Maintain accurate billing documentation and patient financial records.
- Work with Denti-Cal (California Medicaid) and commercial dental insurance plans.
Insurance Verification & Claims Management
- Verify dental insurance eligibility and benefits prior to treatment.
- Confirm patient coverage, deductibles, copays, and treatment limitations.
- Obtain benefit information and communicate coverage details when necessary.
- Follow up with insurance carriers regarding pending claims and authorizations.
- Maintain detailed documentation of insurance communications and claim updates.
Front Desk & Patient Support
- Answer overflow inbound calls professionally.
- Assist new patients with scheduling appointments and responding to general inquiries.
- Route calls appropriately and provide excellent customer service.
- Support front desk operations during high patient volume.
- Maintain HIPAA compliance while handling patient information.
Administrative Support
- Assist with billing questions and account inquiries.
- Support administrative functions across two dental office locations.
- Maintain organized patient records and billing documentation.
- Collaborate with in-office staff to ensure efficient daily operations.
- Participate in cross-training to support multiple office workflows.
Nice-to-have: Sales/follow-up call experience to generate treatment starts.
Requirements
Required Qualifications
- Minimum 2 years of dental billing experience (Required)
- Orthodontic billing experience (Preferred)
- Oral surgery billing experience (Strongly Preferred / Must Have)
- Experience handling:
- Insurance claim submissions
- Claim follow-up
- Appeals and denials
- Insurance verification
- Experience working with Denti-Cal (California Medicaid) is highly preferred.
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Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking.
- Strong understanding of HIPAA regulations and healthcare compliance.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced dental environment.
- Strong written and verbal communication skills.
- Comfortable supporting multiple office locations.
Software & Tools
Experience with the following is preferred:
•
Cloud 9 (training provided if needed)
- OpenDental
- Google Workspace
- Slack
- Salesforce
- Skype
- Zoom Meetings
- Google Meet
- Google Chat
What We're Looking For
We're looking for someone who:
- Has extensive experience with orthodontic and oral surgery billing.
- Understands dental insurance workflows and Denti-Cal processes.
- Can independently manage claims from submission through payment.
- Is proactive, dependable, and highly organized.
- Thrives in a high-volume practice environment.
- Provides professional and compassionate patient support in both English and Spanish.
- Is comfortable learning and supporting workflows across two office locations.
Performance Expectations
Success in this role will be measured by:
- Accurate and timely submission of insurance claims.
- High claim approval and reimbursement rates.
- Prompt follow-up and resolution of denied or pending claims.
- Accurate insurance verification and documentation.
- Professional handling of patient calls and scheduling inquiries.
- Strong collaboration with the billing and front office teams.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
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Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
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Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Originally posted on Himalayas
