Remotely
awscustomer successazuregcponboardingfinopscloud cost managementsaas
Job Description
📋 Description
- Own post-sale customer engagement lifecycle: onboarding, adoption, value reviews, renewal playbooks
- Be a trusted advisor to customers to maximize Vantage value
- Voice of the customer to drive issue resolution and feature requests
- Engage across customer orgs to support multi-threaded engagement
🎯 Requirements
- 3+ years in customer success or technical account management (B2B SaaS)
- Strong communicator with attention to detail for CTOs/VPs/DevOps
- Experience with FinOps/Cloud Cost Management
- Bias for action; comfortable with ambiguity
- Ability to manage portfolios from SMB to Commercial
- High emotional intelligence and empathy
🎁 Benefits
- Remote-friendly with US-based employment
- Competitive salary with equity
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