Client Associate

📋 Description

• Be the person your customers know by name — answer questions clearly, fast, non-escalating
• Guide customers through onboarding from first market to trading with confidence
• Keep communications consistent, clear, and human
• Know when to route needs to the right teammate without losing the thread
• Spot recurring questions and build simple, repeatable processes

🎯 Requirements

• At least 1 year of client-facing or account management experience
• Strong written communication; concise, direct messages
• Comfort with high autonomy and proactive follow-up
• Organized and reliable; nothing falls through cracks
• Able to learn a technical product and explain it clearly
• Bonus: familiarity with prediction markets or derivatives

🎁 Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Hardware setup: new MacBook Pro, large display