Onboarding Success Manager I

📋 Description

• Own end-to-end onboarding for Customers and Team Members from submission to engagement.
• Provide guidance via documentation, knowledge sources, and direct communication.
• Lead meetings with Customers and Team Members to answer questions and move onboarding forward.
• Coordinate with Sales, Product, Legal, Finance, and others to resolve requests.
• Support contract customization per internal procedures and timelines.
• Ensure accurate collection and recording of customer information.

🎯 Requirements

• 3+ years in HR or customer-facing role in HR SaaS or similar tech.
• Customer-first mindset with strong support focus.
• Experience scheduling meetings and maintaining relationships.
• Experience managing escalations with internal stakeholders.
• Ability to meet/exceed CSAT or NPS metrics.
• Detail-oriented with strong organizational/analytical skills.

🎁 Benefits

• Fully remote position, work from home.
• Full-time employment on a fixed-term contract through July 2027.
• Work-from-anywhere with country-of-residence authorization.
• Globally distributed, asynchronous environment.
• 40 days of paid time off per year, plus holidays.
• Mental health support and wellbeing allowances.