North AmericaFull TimeCustomer Support
Remotely
crmanalyticssalesforceaizendesklooker
Job Description
📋 Description
- Lead a team of five Customer Success Managers across the Americas
- Oversee capacity, allocation, and workload balancing
- Own hiring and growth plans for AMER markets
- Drive retention, churn prevention, and expansion with high-value portfolio
- Establish proactive account-health and early-warning mechanisms
- Partner with Sales for expansion opportunities and country launches
🎯 Requirements
- 5+ years in customer-facing roles; at least 2 years in CS/AM within B2B SaaS
- At least 2 years of people-management experience
- Experience managing commercial books with retention and expansion focus
- Strong interpersonal and communication skills; stakeholder influence
- Problem-solving and conflict-resolution abilities; navigate ambiguity
- Operational discipline with recurring deliverables and escalations
🎁 Benefits
- CA$100,000–CA$125,000 annual salary range for Canada
- Fully remote work; work from anywhere eligible
- 40 days paid time off per year
- Mental health support via wellbeing service
- Monthly wellbeing allowance
- Flexible parental leave; job protection up to 12 months
