Onboarding Success Manager I

📋 Description

• Own onboarding journey for customers and team members.
• Guide from request to successful engagement.
• Collaborate with Sales, Product, Legal, Finance, Ops.
• Improve docs, self-service resources, and workflows.
• Track onboarding KPIs and satisfaction metrics.
• Work asynchronously in a remote-first setup.

🎯 Requirements

• 3+ years in HR or customer-facing role in HR SaaS.
• Customer-first mindset with strong support focus.
• Experience scheduling and managing customer meetings.
• Experience handling escalations with multiple stakeholders.
• Ability to meet CSAT/NPS targets.
• Comfortable working remotely across time zones; English fluent.

🎁 Benefits

• Fully remote position; work from home.
• Full-time employment; fixed-term through July 2027.
• Remote-friendly, work-from-anywhere with country authorization.
• 40 days PTO per year; wellbeing support and stipend.
• Inclusive, globally distributed teams and professional growth.