Job Description
Blommer has been providing delicious, high-quality chocolate and cocoa products to customers since 1939. Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life!
Essential Duties and Responsibilities:
- Manage and track SAP incidents, service requests, and problem tickets through resolution
- Support SAP user administration, including user provisioning, role maintenance, and access reviews
- Create and maintain SAP security roles and authorizations
- Review user access for Segregation of Duties (SoD) conflicts and support remediation efforts
- Monitor inbound and outbound IDOCs and troubleshoot interface errors
- Perform SAP master data maintenance like BP, Bank, Material Master, and Bills of Material (BOM)..
- Monitor SAP background jobs and coordinate issue resolution for failed jobs
- Create ad hoc queries and reports to support business requests and operational reporting needs
- Support audit, compliance, and governance activities related to SAP security and controls
- Work closely with business users and IT teams to identify and implement process improvements
- Participate in testing activities for enhancements, defects, upgrades, and new functionality
- Provide ongoing end-user support, training, and documentation as needed
Note: The employer reserves the right to change or assign other duties to this position
Safety, Quality and Hygiene Requirements:
- Maintain compliance with all company policies, procedures and code of conduct.
- Comply with workplace uniform requirements and safety gear, when on the plant floor v. office
Performance Expectations:
- Resolves incidents and service requests within established SLA targets.
- Effectively supports end users and escalates issues appropriately.
- Maintains accurate ticket documentation and follows support processes.
- Demonstrates ownership of assigned issues through resolution.
- Maintains user access, roles, and authorizations accurately and timely.
- Completes access reviews and SoD assessments as required.
- Supports audit requests with complete and accurate documentation.
- Maintains Business Partner, Material Master, Bank, BOM, and related master data accurately.
- Adheres to established governance processes and data standards.
- Minimizes data-related issues impacting operations.
- Provides timely support and clear communication to business stakeholders.
- Develops positive working relationships across Procurement, Sales, Manufacturing, and Finance.
- Creates and maintains user documentation and training materials.
- Participates effectively in testing, enhancements, upgrades, and defect resolution.
- Supports change management and transport processes.
- Completes assigned project tasks on time and with minimal rework.
Required Qualifications:
- 2–5 years of SAP functional support experience
- SAP S/4HANA Functional Certification required
- Experience supporting SAP production environments
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work both independently and collaboratively in a team environment
Preferred Qualifications:
- Good to have APICS certification
- Experience working with SAP Fiori applications
- Experience with SAP Query, SQVI, CDS Views, or reporting tools
- Familiarity with change management and transport processes
- Experience supporting manufacturing or supply chain operations
- Exposure to ITIL-based incident and service management processes
- Experience participating in SAP upgrades, testing cycles, and business process improvements
Career Progression:
- Employees are encouraged to express interest in internal career opportunities throughout Blommer
- Expectations for promotion or job role change are driven by proficiency and performance in current role
- Career progression would align to other plant leadership roles within Blommer
A reasonable estimate of the current base salary range at the time of posting is below. The base salary does not include other forms of compensation or benefits. The actual base salary within the specified range is based on several factors, including but not limited to applicant's skills, prior relevant experience, education, certifications, job responsibilities, market considerations and, if applicable, the location of the position.
This role is eligible for either a discretionary annual bonus (based on company, business unit and individual performance).
Salary Range: $95K-115K
Benefits: Blommer understands that our employees are our biggest assets. With this in mind we offer a generous benefits package.
- Health, Dental & Vision- eligibility begins day 1 of hire!
- 401(K)
- Pet insurance
- Tuition reimbursement
- 10 pounds of free chocolate for your birthday
Blommer Chocolate Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Note to External Recruiters / Search Firms: Blommer Chocolate Company does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume. Any unsolicited resumes received will not be considered as a valid submission.
Originally posted on Himalayas
