Senior Customer Enablement & Value Realization Manager

📋 Description

• Role focuses on training and certifying client-facing CS teams to articulate value of Ncontracts
• Develop talk tracks, presentations, and certification processes for CSMs.
• Translate strategy into client-facing messaging and workflows with CS Ops and Product Marketing.
• Create onboarding and coaching programs to support adoption and expansion of AI-enabled solutions.
• Collaborate with Digital Enablement, CS leadership, Sales Enablement, and Gong data to improve

🎯 Requirements

• 5+ years in customer success enablement, sales enablement, or hybrid coaching/training in B2B SaaS.
• Direct experience with call intelligence tools (Gong or similar) for coaching.
• Excellent written and verbal communication; ability to tailor messages to client value.
• Experience building certification/training programs with practice, rehearsal, and sign-off.
• Strong facilitation and coaching skills; comfortable giving direct feedback.
• Ability to translate product releases/roadmaps into clear client-friendly talk tracks.

🎁 Benefits

• A fun, fast-paced work environment
• Responsible PTO plan meeting state/local laws
• 11 paid holidays
• Mental health benefits
• Medical, Dental and Vision insurance
• 401(k) with company match