Senior Customer Success Manager, Industry

📋 Description

• Partner with Account Executives to ensure commercial alignment and drive renewals, retention, and
• Be your customers’ main point of contact and trusted advisor at Braze.
• Drive feature adoption by building a shared Success Plan; provide strategic guidance and day-to-day
• Foster customer advocacy and create mutual value for customers and Braze.
• Analyze customer product usage to identify opportunities and risks to account health.
• Maintain ongoing contact through ad hoc communications, check-ins, events, and Executive Business

🎯 Requirements

• 3-6 years of relevant experience in Onboarding, Customer Success, Implementations, or Project
• Excellent written and verbal communication; strong relationship-building with stakeholders.
• Strong time management and project management skills; formal certifications (PMP, Agile, etc) are a
• Technical domain knowledge in two or more: SaaS, Mobile, APIs, Marketing Automation, Direct
• Ability to work with complex, high-value accounts and multi-stakeholder projects.

🎁 Benefits

• Competitive compensation with potential equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive health benefits.
• Professional development supported by career pathing and a yearly stipend.
• Hybrid work environment with opportunities for travel to client sites.