Senior Customer Success Manager, Industry

📋 Description

• Partner with Account Executives to align and drive renewals
• Be your customers’ main contact and trusted advisor
• Drive feature adoption with a shared Success Plan
• Build strong customer relationships and advocacy
• Analyze product usage to identify opportunities/risks
• Conduct Executive Business Reviews and check-ins

🎯 Requirements

• 3-6 years in customer success or related area
• Excellent communication and follow‑up skills
• Experience with mid/large tech companies
• Team player with strong relationship building
• Strong time management and project management experience
• Technical knowledge: SaaS, Mobile, APIs, Marketing Automation, Analytics, or Programming

🎁 Benefits

• Competitive compensation including equity
• Retirement plans and ESPP
• Flexible paid time off
• Medical, dental, vision, life, and disability insurance
• Family benefits including parental leave
• Professional development and yearly learning stipend