Customer Success / Support Operations Evaluator

📋 Description

• Evaluate AI-generated documents, spreadsheets, and slide decks against quality standards.
• Assess outputs for factual accuracy, relevance, rigor, clarity, and real-world alignment.
• Identify issues affecting quality or usefulness of generated materials.
• Apply domain expertise consistently when grading AI outputs.
• Provide clear, structured, constructive written feedback with improvements.
• Maintain high attention to detail and consistency across tasks.

🎯 Requirements

• 5+ years in Customer Success, Customer Support, Support Operations, or related field.
• Native or professional fluency in English with strong written communication.
• Proficient with Microsoft Office and Google Workspace, esp. PowerPoint and Slides.
• Understanding of CS/Support ops principles, workflows, standards.
• Ability to assess content and distinguish accuracy and completeness.
• Attention to detail and ability to provide concise, actionable feedback.

🎁 Benefits

• Fully remote work from India and flexible schedule.
• Flexible, hourly independent-contractor engagement.
• Weekly payments via Stripe or Wise based on services rendered.
• Opportunity to work on AI system training projects.
• Exposure to emerging AI technologies in CS/Support ops expertise.
• Projects may be extended/shortened based on needs and performance.