Engagement Manager

📋 Description

• Oversee on time, on budget delivery of defined solution scope to meet customer results.
• Lead delivery using the NowCreate methodology with customer and partner teams.
• Governance, timelines, scope, risks, changes, resourcing, reporting, and financials management.
• Collaborate with Sales, partners, and customers to understand challenges and value delivered.
• Direct ServiceNow resources, track progress, and manage deviations with corrective actions.
• Mentor teams to achieve engagement deliverables and long-term customer success.