Service Desk Analyst I

📋 Description

• First-line IT support for employees
• Troubleshoot hardware, software, access issues
• Manage Jira tickets for IT requests
• Configure/deploy MacOS laptops and devices
• Administer Google Workspace, Slack, Zoom, Okta
• Manage device config with IRU MDM

\n🎯 Requirements

• 2–3 years IT support or service desk experience
• Experience supporting remote/distributed teams
• MacOS device support experience
• Proficient with modern SaaS-based workplaces
• Organized; able to manage multiple tickets
• Clear communication with technical and non-tech users

\n🎁 Benefits

• Flexible work hours and vacation
• Parental leave and team events
• Wellness budget and learning reimbursement
• Growth opportunities and ownership culture