AustinFull TimeCustomer Support
Remotely
customer successchange managementsaasai platformsenterprisedata drivenworkflowroi
Job Description
📋 Description
- Own post-sales relationship for enterprise public sector customers
- Map and redesign key workflows with customers
- Translate goals into value hypotheses and AI solutions
- Lead change management for adoption of new workflows
- Conduct adoption reviews focusing on outcomes and ROI
- Identify risks and opportunities using qualitative + data insights
🎯 Requirements
- 3+ years in Customer Success, Account Management, or related SaaS role
- Experience with enterprise customers and senior stakeholders
- Translate customer needs into practical solutions and outcomes
- Comfortable discussing integrations, data flows, and tech at a high level
- Hands-on with modern AI platforms/tools; depth to evaluate solutions
- Strong communication and storytelling to articulate value
🎁 Benefits
- AI-first culture with growth mindset
- Collaborative, cross-functional environment
- Equity and comprehensive benefits
- In-person collaboration; 3 days/week in assigned office
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