Customer Support Associate – Polish 6 English | Telecom Project
SutherlandRemotely
crmmultichannel supportticketing systems
Job Description
📋 Description
- Handle customer inquiries through voice and non-voice channels
- Resolve service-related issues and aim for first-contact resolution
- Provide clear, professional, and empathetic support
- Accurately document customer interactions
- Follow established processes and procedures
🎯 Requirements
- Polish C1
- English B2
- Undergraduate, graduate, postgraduate education or equivalent
- Strong communication and computer skills
- Availability to work on shifts Monday Saturday, 09:000018:00
- Nice to have: Customer service, BPO, or telecommunications experience
🎁 Benefits
- Competitive salary + performance bonus
- Additional health insurance
- Food vouchers
- Paid training and onboarding
- Relocation support for eligible candidates moving to Sofia
- Ongoing learning and career development
