IT Helpdesk Analyst
Power Digital MarketingRemotely
Listed on 2 job boards, which is a stronger signal than one board alone.
aigoogle workspaceasanaslackticketing systemoktanovalastpass
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Job Description
📋 Description
- Manage ticketing system; address IT support requests; align with KPIs
- Support systems: Okta, Google Workspace, Slack, Asana, LastPass
- Maintain and update IT systems/software for optimal performance
- Asset management for users in Argentina (laptops config/shipping)
- Document IT procedures and common issues with resolutions
- Enhance internal AI Chatbot for IT queries to speed problem resolution
🎯 Requirements
- Bachelor's in IT/CS or related field
- 2+ years IT support experience
- Proficient with Google Workspace, Slack, Asana, LastPass; Okta a plus
- Strong IT principles; ability to explain technical concepts clearly
- Excellent problem-solving and analytical skills
- Ability to juggle multiple tasks in a fast-paced environment
🎁 Benefits
- Equal Opportunity Employer; diverse team culture
- Remote work option; compliance and security focus
- Opportunity to work with Power Digital’s Nova ecosystem
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