Technical Support - N
Keller Executive SearchHimalayas
it servicescustomer servicetechnicians technical supporttechnical support teamdevelopertechnical supportit supporttechnical support engineertechnical customer supporttechnical product supporttechnical customer careservice technical supporttechnical support specialistservice desk analystcustomer technical supportsupport customer technical supporttechnical support services
Job Description
Job Summary
The Technical Support role is responsible for providing first-line and/or advanced technical assistance to customers, internal users, or partners. This position involves diagnosing and resolving technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Provide technical support via phone, email, chat, or ticketing systems
- Troubleshoot hardware, software, network, and system-related issues
- Diagnose problems and implement effective solutions in a timely manner
- Escalate complex or unresolved issues to higher-level support teams
- Document incidents, solutions, and troubleshooting steps in support systems
- Install, configure, and maintain systems, applications, and devices
- Assist with system upgrades, patches, and routine maintenance
- Monitor system performance and proactively identify potential issues
- Educate users on best practices and proper system usage
- Collaborate with cross-functional teams (IT, engineering, product teams)
Requirements
Required Skills & Qualifications
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
- Proven experience in technical support, help desk, or IT services
- Strong troubleshooting and problem-solving skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, VPN)
- Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
- Good understanding of hardware components and peripherals
- Strong communication and customer service skills
- Ability to work independently and under pressure
Benefits
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, or ITIL
- Experience supporting enterprise applications or cloud platforms (e.g., Microsoft 365, Azure, AWS)
- Knowledge of cybersecurity basics
Key Competencies
- Customer-focused mindset
- Attention to detail
- Analytical thinking
- Time management
- Team collaboration
- Adaptability
Work Environment
- May require shift work (including nights/weekends depending on “N” designation)
- Office-based, remote, or hybrid setup
- Fast-paced support environment
Originally posted on Himalayas
