Customer Success Manager

📋 Description

• Champion customer success across assigned accounts to drive onboarding, renewal and loyalty
• Deliver business impact by understanding customers' key challenges and opportunities
• Nurture executive relationships across accounts to solidify partnership
• Work with Sales to develop growth and retention plans
• Foster relationships to enhance adoption, retention and satisfaction
• Travel to customer sites as required and participate during off-hours when resolving issues

🎯 Requirements

• 3+ Years Customer Success Management experience
• CSM experience for a Cloud Based Enterprise Software solution is a plus
• Independent and team-oriented working style
• Excellent communication, presentation and negotiation skills
• Ability to grasp and explain technical and business concepts
• Willingness to travel

🎁 Benefits

• Inclusive environment to thrive
• Opportunities for career progression and development
• Equal opportunity employer