Technical Account Manager

📋 Description

• Serve as Bolster's primary point of contact for Partner accounts and support teams on our
• Navigate the Partner's tiered support model to identify coverage and handoffs.
• Clarify product/services scope with partner teams and fill context as needed.
• Act as escalation point for deeper product config, ongoing tuning, or paid services.
• Support onboarding and managed integrations, including training on setup and maintenance.
• Track recurring themes and feedback to improve docs, packaging, and pricing.

🎯 Requirements

• Experience in Technical Account Management or similar customer-facing technical role.
• Experience with channel partners or white-label models, preferably with enterprise focus.
• Comfort supporting a portfolio of enterprise accounts alongside a Customer Success team.
• Solid understanding of tiered SaaS support models (break-fix, professional services, managed
• Strong communicator, bridging business and technical stakeholders across teams.
• Self-directed and adaptable, with comfort navigating ambiguity.

🎁 Benefits

• Medical, dental, and vision insurance
• Flexible time off + paid holidays
• Equity + 401(k) plan