Customer Support Specialist - Forex

📋 Description

• Provide multilingual customer support through email, live chat and phone.
• Assist onboarding: account setup, KYC verification, docs, ongoing maintenance.
• Support MT4/MT5 trading platform questions and troubleshooting.
• Manage tickets and helpdesk, tracking issues to resolution.
• Escalate complex issues to internal teams as needed.
• Maintain accurate CRM records of interactions and follow-ups.

🎯 Requirements

• 2–3 years in FX/CFD customer support or related fintech.
• Fluency in English plus another language (Arabic or Malay/Indonesian desirable).
• Strong knowledge of MT4 and MT5.
• Experience with KYC onboarding and CRM systems.
• Experience with ticketing/helpdesk platforms and CRM integrations a plus.
• Excellent written and verbal communication; clear explanations of technical concepts.

🎁 Benefits

• Competitive annual salary of €22,000–€28,000.
• Fully remote work arrangement across time zones.
• International client base exposure.
• Experience in Forex, CFD and financial services industry.
• Career growth within a growing international team.
• Collaborative, supportive work environment.