North AmericaFull TimeCustomer Support
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
customer successsalesforcesaasaiexpansionqbrplanhat
Also available on
Job Description
📋 Description
- Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff
- Conduct regular meetings with key customer stakeholders and deliver executive-level QBRs that
- Build broad and deep customer relationships to promote loyalty, referenceability, and long-term
- Understand each customer’s goals and integration environment; translate into actionable success
- Maintain accurate records of customer health, risks, action plans, and renewal status
- Drive adoption and identify upsell/cross-sell opportunities within your book of business
🎯 Requirements
- 5+ years in Enterprise Software/SaaS in Customer Success, Sales/Account Management, or related field
- Proven success managing GRR/NRR or expansion targets in quota-driven CS roles
- Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce); strong data hygiene
- Ability to position software solutions and develop expansion opportunities
- Experience collaborating with cross-functional stakeholders and executives
- Industry fluency in Cleo’s core verticals (Logistics, F&B, CPG, Manufacturing, Healthcare
🎁 Benefits
- Compensation: $75,000 - $100,000 + Bonus potential
- Great Healthcare + Dental + Vision
- Flexible PTO
- Culture of support and life-work balance
- 401k match
- FSA and HSA options
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