IT Support Specialist

📋 Description

• Own day-to-day IT for a New York office; ensure hardware, conference rooms, and office network work
• Serve as first line for employee IT issues with focus on macOS troubleshooting and network
• Share global IT helpdesk queue responsibilities across regions; manage escalation and handoffs.
• Support engineers with logs, CLI tools, and clear written communication.
• Use AI tools to accelerate research while protecting data and validating recommendations.

🎯 Requirements

• 2-5 years in hands-on IT support or systems administration in a fast-paced environment.
• Strong macOS experience; familiarity with Jamf, Okta, and Google Workspace.
• Hands-on SaaS administration experience (Okta, Google Workspace) with potential for broader systems
• Experience supporting engineers or highly technical users; credible communication and quick
• Structured troubleshooting approach; ability to manage a shared global queue and prioritize tasks.
• Excellent organizational skills; bias for action and ability to work independently with little

🎁 Benefits

• Flexible (unlimited) PTO
• Medical, dental, and vision benefits; life insurance and disability
• Retirement plan; parental leave; fertility benefits
• Office snacks and coffee; discretionary benefit stipend
• Equity participation; be part of a diverse, values-driven team