Support AI Manager

📋 Description

• Manage and grow the bot building team and the bot quality/monitoring team, including coaching the
• Personally review bot builds and version deploys against approved ERDs and PRDs, catching spec
• Define and own the testing cadence for the team — pre-launch UAT, regression testing, and frequency
• Own the feedback loop between quality/monitoring findings and the roadmap, making sure issues
• Consolidate all feedback into a clear, structured format, ensuring all items are accurately tracked
• Serve as the primary escalation point when a build doesn’t match spec or a quality issue is found

🎯 Requirements

• 4+ years of experience managing a team, ideally across more than one function or workstream.
• Hands-on experience with the design, build, or QA of AI-driven voice, chat or email bots — enough
• Experience working within a product pod or similar cross-functional product team structure
• Strong process orientation — comfortable defining and owning a testing and monitoring cadence from
• Detail-oriented, with strong problem-solving instincts and a track record of leading a team through
• Excellent communicator, able to translate technical build or quality issues for both technical