Technical Support Engineer 2

📋 Description

• Support Twilio customers using APIs and SDKs; act as subject matter expert for Twilio products.
• Address complex issues with strong technical and diplomatic communication to customers and teams.
• Work with customers, partners, and developers to resolve problems with QoS, API/SDK usage, and
• Collaborate via Slack and JIRA to report bugs and stay current on industry standards.
• Occasional holidays support; remote-first with ad-hoc in-person meetings as needed.
• Roster could include a 5-day work week with potential weekend days.

🎯 Requirements

• 2+ years in Technical Support or similar experience.
• Full-Stack JavaScript support experience; troubleshooting server-side (Node.js, C#, Java, Python)
• OOD concepts, basic SQL and query-writing, APIs/HTTP/REST.
• Troubleshooting networking (TCP/UDP), TLS basics; SIP, VoIP, and IP telephony issues.
• Clear written and verbal communication; ability to explain complex issues to broad audiences.
• Desirable: Serverless (Lambda), native/mobile app experience, contact center troubleshooting.

🎁 Benefits

• Competitive pay and generous time off; healthcare and retirement options vary by location.
• Parental and wellness leave; volunteer and community impact programs.