Senior IT Support Engineer II

📋 Description

• Troubleshoot and support IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• Procurement, asset and inventory management for IT hardware/software.
• Collaborate with Facilities, Sales, Engineering, Information Security, and Enterprise teams
• Perform system imaging, application configurations, and enforce security policies.
• Daily onsite office support.

🎯 Requirements

• 5+ years of IT support experience.
• Working knowledge of Windows and OSX operating systems.
• Working knowledge of Lenovo and Apple hardware.
• Strong understanding of networking concepts.
• Foundational knowledge of Okta, SSO, MFA, and IAM concepts.
• Ability to document and improve services, standards, and support processes; strong problem-solving

🎁 Benefits

• Box Benefits package includes pension, medical and dental coverage; 25 days vacation plus birthday