Customer Success Manager - LATAM

📋 Description

• Manage a large, dynamic portfolio of 120+ customers across all stages of the lifecycle
• Engage at‑risk customers to maximize product adoption and mitigate churn
• Generate brand ambassadors and uncover expansion opportunities
• Collaborate with cross‑functional teams to shape product and offerings
• Deliver a world‑class customer experience in collaboration with Launch and Support teams
• Drive ROI for customers through strategic, personalized advice

🎯 Requirements

• 2+ years in Customer Success or Account Management
• Proven success in account management or full‑cycle sales
• Experience with CS tools including Salesforce, Sales Loft, TalkDesk, Gong, Loom, Metabase
• Background in B2B2C, ideally in food/hospitality and tech space
• Commitment to personal growth and continuous development
• Fluent in English (reading, writing, speaking)

🎁 Benefits

• Base salary in local equivalent of $35,000 - $40,000 USD
• Comprehensive health coverage
• Remote‑first work environment
• Unlimited PTO and additional perks