North AmericaFull TimeCustomer Support
Remotely
salesforcesalesloftgongloommetabasetalkdesk
Job Description
📋 Description
- Manage a portfolio of 120+ customers across stages.
- Remote-first role; collaborate with Launch and Support teams.
- Engage at-risk customers to maximize adoption and reduce churn.
- Uncover expansion opportunities to drive growth.
- Provide feedback to cross-functional teams shaping the product.
- Deliver customer value and improve ROI for clients.
🎯 Requirements
- 2+ years in Customer Success or Account Mgmt.
- Proven full-cycle sales/account mgmt experience.
- Experience with Salesforce, SalesLoft, TalkDesk, Gong, Loom, Metabase.
- Background in B2B2C, food/hospitality tech space.
- Growth mindset and commitment to development.
- Fluent in English (reading/writing/speaking).
🎁 Benefits
- Comprehensive health coverage.
- Remote-first work environment.
- Unlimited PTO and additional perks.
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