Customer Success Manager - Mexico

📋 Description

• Manage a large portfolio of 120+ customers across lifecycle
• Engage with at-risk segments to maximize product adoption
• Mitigate churn and drive revenue retention
• Provide feedback to cross-functional teams to shape product
• Aim to turn customers into brand ambassadors and drive growth

🎯 Requirements

• 2+ years in Customer Success or Account Management
• Experience with CS tools: Salesforce, SalesLoft, TalkDesk, Gong, Loom, Metabase
• Background in B2B2C, ideally in food/hospitality tech
• Strong growth mindset and continuous development
• Fluent in English (reading, writing, speaking)
• Bonus: restaurant industry experience

🎁 Benefits

• Base salary $35k-$40k USD (local equivalent)
• Comprehensive health coverage
• Remote-first, unlimited PTO, other perks