Technical Customer Success Manager (TCSM)

📋 Description

• Own the post-sale lifecycle from onboarding through renewal and expansion
• Read code, understand architectures, and debug issues alongside customers
• Continuously improve customer workflows to ensure real, measurable value
• Build long-term relationships with engineers, product leaders, and founders
• Partner with Product and Engineering to communicate customer needs
• Drive product adoption and identify expansion opportunities

🎯 Requirements

• 2+ years in Customer Success, Solutions Engineering, Sales Engineering, or similar
• Strong technical aptitude: APIs, infrastructure, developer workflows
• Track record of retention and expansion in a high-growth environment
• Relationship-oriented with a passion for long-term partnerships
• Self-motivated, able to operate in a fast-paced startup
• Excellent communication, developer-to-developer capable

🎁 Benefits

• In-office role: fully in office 5 days a week in downtown San Francisco
• Grow with a fast-moving startup backed by notable investors
• Collaborative culture with opportunities to influence product and process