Remotely
customer successaccount managemententerprise softwarerenewalscross functional leadershipvalue realization
Job Description
📋 Description
- Own the overall customer success strategy to drive adoption and value.
- Build senior stakeholder relationships as strategic advisor and main contact.
- Lead large virtual teams across delivery, sales, support, product, engineering, and partners.
- Manage delivery, identify risks, dependencies, escalations, and improvements.
- Guide modernization and transformation initiatives for strategic objectives.
- Develop value metrics and success plans to show ROI.
🎯 Requirements
- Bachelor’s or master’s degree, or equivalent experience.
- Experience in customer-facing delivery, CS, account mgmt, or enterprise tech.
- Industry knowledge in manufacturing or complex industries; strong KPIs.
- Understanding of delivery methodologies and enterprise delivery models.
- Experience managing executive relationships and steering committees.
- Strong communication, collaboration, and relationship-building skills.
🎁 Benefits
- Competitive salary of $125,000–$140,000 plus bonus.
- Flexible paid time off; sick and holiday leave.
- Medical, dental, and vision insurance.
- 401(k) with company contribution.
- Flexible spending accounts; life and disability benefits.
- Tuition assistance and professional development opportunities.
