Service Designer

📋 Description

• Design end-to-end onboarding service for institutional clients
• Connect client needs with internal journeys, processes, operations and technology
• Map service journeys, touchpoints, dependencies and friction
• Conduct customer research and test services and propositions
• Define service measures and prioritise improvements with evidence
• Create service blueprints, wireframes and prototypes

🎯 Requirements

• Proven experience designing complex end-to-end services
• Strong knowledge of service-design and design-thinking methods
• Experience connecting customer journeys with operational and technical delivery
• Evidence of working effectively in a large or complex organisation
• Strong stakeholder-management, communication and facilitation skills
• Experience using insight, research and testing to inform decisions

🎁 Benefits

• Annual performance bonus plan and share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan for permanent employees
• Minimum 25 days holiday plus holidays; buy/sell option
• Competitive family leave