North AmericaFull TimeCustomer Support
Remotely
customer serviceleadershipcustomer successteam leadershipstrategyretention
Job Description
📋 Description
- Own the North America CS function and build operating model
- Lead NA CS Lead, oversee their team and select ICs
- Set strategy, metrics, and execution for customer success in NA
- Retain and grow high-value retail customers, reduce churn
- Be a voice in NA leadership and regional GTM planning
🎯 Requirements
- Proven experience building and leading customer success teams
- Experience working with executives and driving platform adoption to commercial outcomes
- Ability to recruit, develop talent, and create career pathways
- Strong focus on proactive risk monitoring and escalation management
- Customer-centric mindset with ability to influence product roadmap
🎁 Benefits
- Opportunity to shape a strategic, fast-growing region
- Leadership role with tactile ownership over NA CS
- Collaborative environment embracing AI for impact
