Associate Customer Success Manager - Higher Education

📋 Description

• Associate CSM to support HiEd customers for Parchment.
• Retain accounts, grow the account, and increase Instructure's market presence.
• Focus on customers who have implemented Parchment; provide exceptional service.

🎯 Requirements

• Bachelor's Degree with 1-2 years in Customer Success/Account Management or related.
• Ability to manage expectations and priorities in a changing environment.
• Strong communication and presentation skills; ability to collaborate cross-functionally.
• CRM experience (e.g., Salesforce); Google or Microsoft suites experience.
• Experience managing 100-500 member accounts; book value between $500k and $2M.
• Proven track record of meeting revenue and renewal goals.

🎁 Benefits

• Competitive compensation and ownership program for full-time employees.
• Flexible work culture with remote, hybrid, and on-site options varying by role/location.
• Generous time off and wellness programs.
• Learning and development resources and tuition reimbursement.