Customer Support Specialist

📋 Description

• Support HomeMade customers via multi-channel comms (proactive/reactive)
• Handle high volume inbound/outbound calls and emails (cases)
• Onboard and support customers with Support Partners
• Provide high-quality customer support, guidance and training
• Update customer accounts and systems (Salesforce) and notes
• Follow up inquiries, feedback and complaints

🎯 Requirements

• Empathetic, proactive customer service across experiences
• Problem-solver, great listener and team player
• Customer-focused with desire to achieve best outcomes
• Tech-savvy; comfortable with Google Suite, Salesforce, cloud-based contact centre software
• Experience in customer service, sales/account management preferred
• Ability to work in a fast-paced, flexible environment

🎁 Benefits

• Hybrid workplace balancing office and remote work
• Learn from industry experts and leaders
• Parental leave: 14 weeks primary, 6 weeks secondary
• Flexi Leave Days for extra time off
• Floating public holidays to suit you
• Reward and Recognition program