Senior Customer Success & Implementation Manager

📋 Description

• Lead customers through software implementations and platform migrations, acting as the primary
• Develop and manage implementation plans, project timelines, milestones, communications
• Facilitate discovery sessions, project kickoffs, implementation workshops, status meetings
• Guide customers through change management, onboarding, training, and adoption initiatives to ensure
• Build trusted relationships with customer stakeholders and serve as a strategic advisor throughout
• Translate customer objectives into practical implementation and success plans that drive measurable

🎯 Requirements

• 5+ years of experience in Customer Success, Professional Services, Customer Implementation, Client
• Demonstrated experience leading software, LMS, HRIS, or enterprise SaaS implementations from
• Proven ability to build and manage implementation plans, timelines, milestones, risks
• Experience managing enterprise or mid-market customer relationships throughout onboarding
• Experience developing customer success plans and driving platform adoption, engagement, customer
• Experience conducting Executive Business Reviews or Quarterly Business Reviews and presenting

🎁 Benefits

• Competitive annual salary of $80,000–$100,000 CAD, based on experience and qualifications.
• Remote-first work environment with flexible daily hours.
• Flexible vacation policy to support time away and personal wellbeing.
• Comprehensive medical benefits beginning within the first three months.
• Healthcare Spending Account (HCSA) providing additional tax-free funds for eligible wellness needs
• Employee Assistance Program with confidential 24/7 mental health and wellness support.