IT Support Engineer I

📋 Description

• Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals
• Procurement, asset and inventory management for all IT hardware and software
• Cross-departmental collaboration with Facilities, Sales, and Engineering
• Managing IT communication between headquarters and remote office
• Perform system imaging, application configurations, and security policy enforcements
• Daily onsite office support

🎯 Requirements

• 2+ years of working experience in an IT Support role
• Experience creating and maintaining technical documentation and knowledge articles
• Working knowledge of Windows and OSX operating systems
• Working knowledge of Lenovo and Apple hardware
• Knowledge of networking concepts
• Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus)

🎁 Benefits

• Life at Box overview: https://careers.box.com/en/life-at-box/
• Box culture emphasizes in-person collaboration; office-based 5 days/week